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I get a "No authentication credentials were provided
with the request" error when I enter my username and password. What should I do?
When I log on I get a "challenge token null" error and
then have to log on for a second time. Why is this?
I use AOL (America On Line) at home and I am having
problems accessing Blackboard.
When I attempt to post a message to the discussion board, there is no box on the screen in which I can type my message.
Since I added Service Pack 2 to Microsoft XP I receive
notices that a "Pop-Up" has been blocked when I try to launch the Virtual
Classroom or Lightweight Chat (collaboration).
Whenever I go to a page in Blackboard that contains a
text box I am asked to insert a Microsoft Office CD-Rom. Why is this? What
should I do?
The text is too small on Blackboard how can I make it
larger?
I'm having problems accessing the collaboration
feature.
How can I help protect the security of my account?
The lecture audio files
(in Real Player format) do not play on my computer when I click the link.
I get a "No authentication credentials were provided
with the request" error when I enter my username and password. What should I do?
This error is caused by an incorrect security setting on
your computer. In order to function, Blackboard needs to be able to execute
scripts on your computer. To activate scripts in Internet Explorer, go to the
Tools menu -> select Internet Options -> and click on the Security
Tab. Now, click on the "Internet" zone icon (the globe) at the top of
the screen. Next, click on the Custom Level button at the bottom of the
screen. Scroll down the page until you find the Scripting section and be
sure Active Scripting is enabled. Blackboard requires scripting to be
turned on in order to work correctly, however if you are concerned about this
setting you can change it back to the previous setting when you finish using
Blackboard. You can check additional settings at our
Browser Configuration page.
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When I log on I get a "challenge token null" error and
then have to log on for a second time. Why is this?
This is usually caused if you use a bookmark or favourite
to access Blackboard and the login screen (where you enter your username and
password) is bookmarked instead of the front page. If you use a bookmark to
access Blackboard make sure it goes to http://blackboard.gtu.edu/ and no other
page.
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I use AOL (America On Line) at home and I am having
problems accessing Blackboard.
The web browser built into AOL is not always able to use
Blackboard properly. If you use AOL as your Internet Service Provider and
experience difficulties accessing Blackboard try following these instructions.
When you wish to access Blackboard, using AOL:
- Activate your dialup or broadband connection with AOL.
- Minimise your AOL window once it has connected.
- Open Microsoft Internet Explorer
(there should be a blue E icon for this perhaps on your desktop or quick
launch bar).
- Type in to the address bar (i.e. do NOT use a bookmark)
the address
http://blackboard.gtu.edu/ and
press Enter.
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When I attempt to post a message to the discussion board, there is no box on the screen in which I can type my message.
This is usually caused by a setting in newer versions of Internet Explorer. The simplest solution is to use the Firefox browser instead of Internet Explorer. Go to Mozilla and select the free Firefox download. Once it is installed, open your new Firefox browser and return to Blackboard.
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Since I added Service Pack 2 to Microsoft XP I receive
notices that a "Pop-Up" has been blocked when I try to launch the Virtual
Classroom or Lightweight Chat (collaboration).
Just below the address bar you should see a line that
states "Pop-Up blocked. To see this pop up or additional options click here..."
Click on this and select Always allow Pop-Ups from this site.
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Whenever I go to a page in Blackboard that contains a
text box I am asked to insert a Microsoft Office CD-Rom. Why is this? What
should I do?
This issue is typically related to the options selected
when Microsoft Office was installed on your computer. When you perform a typical
installation of Office 2000, the HTML Source Editing feature is set to
Install on First Use. If you browse to a Web page that uses the DHTML Edit
control, such as the What You See Is What You Get (WYSIWYG) text editor in
Blackboard, the Windows Installer starts to install the HTML Source Editing
feature.
Microsoft has published the following article detailing
this issue and the resolution:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304107.
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The text is too small on Blackboard how can I make it
larger?
You can change the text size within Blackboard in the same
way as you would with any other web page. In Internet Explorer click on the
View menu then move your mouse down to Text Size and finally select
Large or Largest from the list. You can set the size back by going
through the same process and choosing the normal setting.
You may also wish to check the following in Internet
Expolorer : go to Tools, Internet Options, click on the
Accessibility button in the General tab and check the box Ignore
font sizes specified on web pages. That may fix the issue on an ongoing
basis, rather than changing the text size every time you use Blackboard.
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I'm having problems accessing the collaboration
feature.
If you access from work or have a DSL
connection and are running firewall software, you may experience difficulties.
DSL users may need to disable their firewall while using the chat tool (refer to
the documentation in your firewall software for temporarily disabling the
firewall).
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How can I help protect the security
of my account?
If you use a public computer lab or library,
you need to exit the browser completely when you are finished. (That is, all
windows must be closed and the programs closed or exited.) This clears your
username/password. If you do not exit the browser completely, the next user will
have access to your course account.
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The lecture audio files (in Real Player format) do not play
on my computer when I click the link. Why?
This issue occurs on some computers. To play the file, copy the link that
comes up in the web browser and paste it into the file-->open field in
RealPlayer.
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